When choosing Pep Paxi please provide us with your name, nearest Pep Stores to you and your Cellphone number so that we can sms your Pep Paxi Pin as soon as your parcel arrive.
No refunds on orders already paid for and shipped. Damaged goods need to be returned to us within 7 days after receiving to qualify for exchange or refund.
No exchange or refunds on opened or used products.
Cancellation / Return / Exchange Policy
If you have placed the wrong order by mistake, you must immediately inform us via email to rectify or cancel the order before we process it and have it dispatched!
Lady Vanilla takes no responsibility for wrong orders placed.
Damaged goods that has been damaged by the courier will be replaced.